Dr. Deborah Swain, PhD. School of Library and Information Sciences North Carolina Central University Campus Office: 919-530-7502 Home Office: 919-833-9028 Email: dswain@nccu.edu swainham@msn.com

EDUCATION COURSES TAUGHT RESEARCH PUBLICATIONS SERVICE HONORS, AWARDS, GRANTS INDUSTRY EXPERIENCE

Dr. Deborah E. Swain, PhD., has taught undergraduate and graduate courses in information science and communication. She has also presented papers and workshops at conferences for the ASIST, STC, and IEEE on use cases, database design, computer interfaces, process auditing, business communications, and software engineering. Her current area of research involves the definition of collaboration models for knowledge management in businesses and educational organizations. Dr. Swain has over 20 years experience in process engineering, organizational design, business and technical training, and managing information projects for corporations such as IBM, AT&T, and Lucent Technologies/Bell Labs. In 1999, she completed her doctorate in Information Science at the University of North Carolina at Chapel Hill. She also has an MA from UNC-CH in English and a BA from Duke University, plus Technical Writing Certification from NC State University. Her latest corporate positions were as a systems engineer writing requirements and specifications for wireless telephone and PDA applications. As an instructor, she has taught at NC Central University, UNC-Chapel Hill, NC State, Campbell University, and Wake Tech Community College. She is a lifelong resident of Raleigh, NC.

PUBLICATIONS

• (Refereed Conference Presentation, November 15, 2004, Providence, RI) "Collaboration Across Disciplines: iLumina Digital Library's Metadata Development Team" by Deborah E. Swain (NCCU School of Library and Information Sciences), with Marilyn McClelland and Barbara Heath, 2004 American Society for Information Science and Technology (ASIST) Conference Read It
  
• (Refereed Journal article submitted; requested revisions in progress) "The Identification of Collaboration Issues in Business" for the Journal of the American Society for Information Science and Technology (JASIST)
• (edit and coauthor) "Reframing the Education Paradigm: Schools as a Necessary but Insufficient Condition," by Drs. Alvin Killough, Christopher Edwards, Grover Bailey and Deborah Swain, College Teaching and Learning Conference, January 5-9, 2004, Orlando, FL (Conference Paper and Presentation)
• "Task Analysis vs. Use Cases," STC Triangle-Documenters (TRIDOC), April, 2002 (Conference Presentation)
• "Use Case Methodology," Lucent Technologies, Technical Talk and Internet/Interactive Presentation, July, 2001 (Presentation for multiple sites; training online and primer/book)
• "Tracking Multi-Site, Integrated Projects through a Web-Based Checklist," Lucent Technologies/Bell Labs Software Symposium, April 11-14, 2000 (Refereed Paper and Presentation)
• "Quality Process Techniques and Tools," Lucent Technologies, Teleconference Presentation and Online Tutorial, May-Sept, 1999 (Curriculum of concurrent presentations for multiple sites; also web-based quizzes and learning forms)
• "Information Search Process Model: How Freshmen Begin Research," American Society for Information Science (ASIS) Annual Conference Proceedings, October 19-24, 1996 (Refereed Paper and Presentation)
• "Evolving Index Styles: from Books to Online Help," American Society of Indexers (ASI) Conference, San Diego, CA, May, 1994 (Refereed Paper and Presentation)
• "Indexing Standards and Usability Testing," International Communication Conference (ITCC), Dallas, TX, May, 1993 (Workshop)
• "Indexing Standards and Guidelines," University of NC at Chapel Hill, SILS guest lecture, 1993 (Presentation)
• "Developing Electronic Library Resources," International Communication Conference (ITCC), Atlanta, GA, May, 1992 (Case Study Presentation)
• "Cognitive Science: Human and Machine Connections," International Communication Conference (ITCC), New York, NY, April, 1991 (Refereed Paper and Presentation)
• "Knowledge Engineering and the Language of Expert Systems," NC Writers' Network Conference, Raleigh, NC, November, 1990 (Conference Presentation)
• "Technical Translation for Multiple-Language Support," Professional Communication Conference of IEEE, New York, NY, October, 1989 (Refereed Paper and Presentation)
• "The International Language of Knowledge Based Systems," Professional Communication Conference of IEEE, Seattle, WA, October, 1988 (Refereed Paper and Presentation)
• "Promoting Good Indexing," International Communication Conference (ITCC), Denver, CO, May, 1987 (Refereed Paper and Conference Workshop)
• "Good Indexing," IBM Technical Report (TR 29.0785P), 1987 (Edited Publication)
• "Knowledge-Based Systems Strategy," IBM Information Planning Seminar, New York, 1987 (Distance-Learning Broadcast LIVE and Videotape for Training)
• "Document Preparation Tools," International Communication Conference (ITCC), Detroit, MI, May, 1986 (Brochure and Poster Session)
• "Producing Multiple-Product Information: Developing a Customer Interface," IBM Technical Report (TR 29.0723P), 1986 (Edited Publication)
• "Automated Editing: Computer Tools and Human Communication," International Communication Conference (ITCC), Houston, TX, May, 1985 (Refereed Paper and Presentation)
• "Dynamic Online Editing: A Proposal," International Communication Conference (ITCC), Seattle, WA, May, 1984 (Refereed Paper and Presentation)

SERVICE

University Service/Programs

• Presented Graduate Course Proposal for Network Security (LSIS 5753), MIS Course, to NC Central University Academic Planning Council, Fall, 2004
• Advisor, NC Central University Student Chapter, American Society for Information Science and Technology
• Member, Facilities Committee, School of Library and Information Sciences
• Host and Organizer for Guest Speakers and Seminar, Information Science, 2003-04
• Member, School of Information and Library Science Promotions Review Committee, 1992, UNC Doctoral Students' Representative

Professional Affiliations

• American Society for Information Science and Technology
• Association for Library and Information Science Education
• Association for Computing Machinery
• Institute of Electrical and Electronics Engineering
• Triangle SIG-Society for Technical Communications

Community Service

• Volunteer Webmaster, Capital City Toastmasters Club
• League of Women Voters of Wake County Supporter and Help Desk Volunteer
• March of Dimes, Campaign to Fight Birth Defects, Block Chairman
• Helping Hand Mission of Raleigh and Raleigh Rescue Mission supporter

HONORS, AWARDS, GRANTS

• (Application under consideration) EARDA, Seed Grant ($17,000), "Pilot Study on the Potential of Blogs in Medication Error Data Collection," with Denise Hirst, NCCU School of Nursing, a Nursing Health Informatics Study
• Elected Knowledge Management SIG Chair-Elect, American Society for Information Science and Technology Organization
• First Place Winner, Division E Table Topics Contest, Toastmasters International, April 5, 2005, SAS Institute, Cary, NC
• Best Paper, College Teaching and Learning Conference, January 5-9, 2004, Orlando, FL
• Best CTM (Competent ToastMaster) Speaker 2002-2003, Capital City Toastmasters, Raleigh, NC
• NISO Standards Committee for Electronic Indexing (Chaired by James Anderson, Rutgers University), 1991-95
• IBM Technical Leadership Excellence Award, Research Triangle Park, 1990
• Funded NC Mini-grant for Computer-Based Training (CBT) in Grammar, NC State University, 1981

INDUSTRY EXPERIENCE

• 2001 - Present - Knowledge Manager and Consultant for Tech Resources and Info Solutions (TRIS), Raleigh - Prepare information and interfaces for web-based data search/access; develop employee handbook (in English and Spanish) for HiddenMind Technologies, Performance Impact, Curvemakers, Inc., Management Applications, Inc. and Comply Assistant (HIPAA Compliance)
• 1996 - 2001 - Systems Engineer/Project Manager for Lucent Technologies/AT&T -Document requirements for wireless, web-based and switching software; evaluate processes and write use cases (scenarios); develop processes for diversity management and quality; design and deliver international, web-based training programs.
• 1995 - Instructor for University of North Carolina at Chapel Hill - Design and develop course for undergraduate and graduate students in systems analysis and knowledge management processes. Instructor for Wake Technical Community College, Raleigh, NC -Deliver courses in computer lab.
• 1983 - 1994 - Information Development planner, trainer and project manager for IBM in RTP, Cary, and Bethesda, MD. - Team leader for user interface (UI) design of OS/2; develop expert systems (knowledge engineering); train technical communicators on indexing, retrieval, and access to online (digital libraries) and published documentation; research information retrieval for electronic and print information; develop and edit marketing materials and user manuals for telecommunications products.
• 1977 - 83 - Instructor for NC State University, Raleigh, NC - Develop and deliver courses on technical communications, composition, and editing/writing; design computer-based training (CBT) on grammatical structures (mini-grant).

Last Updated: 12 May 2005